Admissions
A clear, collaborative path from referral to admission
Every referral begins with a conversation and a careful clinical review. Our admissions team coordinates with guardians, referral sources, payers, and the care team to determine whether DiVnity can safely meet the youth's needs.
A youth may be considered when
- The youth is age 6-17 and needs Behavioral Health Residential Facility-level care
- Emotional or behavioral symptoms significantly disrupt safety or functioning
- Outpatient or less restrictive services have not been sufficient
- The youth needs 24-hour structure and staff supervision
- The youth is medically and psychiatrically stable for a non-hospital setting
- Needs can be supported within current staffing, rooming, and program capacity
- Required guardian/legal consent, payer eligibility, and authorization criteria can be met
When another level may be needed
DiVnity may recommend emergency evaluation or another program when a youth requires:
- Acute psychiatric hospitalization or immediate emergency intervention
- Medical detoxification
- A locked or secure treatment environment
- Intensive medical monitoring beyond the program's scope
- Specialized eating-disorder treatment
- Services outside current licensure, staffing, or clinical capability
If a youth is in immediate danger or experiencing a medical emergency, call 911. Call or text 988 for the Suicide & Crisis Lifeline. Do not wait for a website response.
The process
Seven steps from referral to admission
Initial contact
Call admissions or submit the secure referral form. We aim to acknowledge referrals within 30 minutes during monitored admissions coverage.
Referral review
Admissions reviews the presenting concerns, current setting, payer, legal status, available documents, and immediate safety needs.
Clinical screening
The clinical team reviews behavioral health history, treatment needs, risk factors, medications, medical and psychiatric stability, and program fit.
Guardian & care-team engagement
The team discusses expectations, rights, consent, communication, visitation, treatment participation, and transition needs.
Eligibility & authorization
Coverage, medical necessity, authorization, and any required payer or single-case arrangements are confirmed.
Admission planning
The team coordinates timing, transportation when approved, medication reconciliation, belongings, and orientation.
Treatment & discharge coordination
Ongoing communication begins after admission, while discharge and reintegration planning start immediately.
Referral records
Records that help speed up review
The admissions team will identify which records are required for the individual referral. Do not send protected health information through the general contact form or ordinary unencrypted email.
- Demographic or face sheet and guardian contact information
- Insurance card, AHCCCS identification, and authorization contact
- Current behavioral health assessment and treatment plan
- Psychiatric evaluation and recent clinical notes
- Diagnoses, treatment history, and recent hospital or crisis records
- Current medication list or MAR, allergies, and relevant medical information
- Risk assessment, safety plan, and recent incident information
- Legal custody, guardianship, court, probation, or placement documents as applicable
- School information, IEP/504 records, and education contacts when relevant
- Discharge summary and recommended level of care, if referred from another facility
Coverage and authorization
Insurance and payment
DiVnity works with the following payer options. Coverage is not automatic and depends on eligibility, medical necessity, authorization, clinical fit, and bed availability. Contact admissions before making placement or transportation arrangements.
Call admissions directly to review current accepted payers.